Answered By: Justin Anders
Last Updated: Nov 22, 2017     Views: 12

Approved by:
Information Resources Council: February 18, 1999
General Faculties Council Library Committee: March 10, 1999
General Faculties Council: April 15, 1999

1.1 General Access

2.1 Borrowing Privileges
2.2 Borrowing Privileges - Academic Community
2.3 Borrowing Privileges - Academic Visitors
2.4 Borrowing Privileges - External Community
2.5 Borrowing Privileges - Suspension and Termination

3.1 Privacy of Records

4.1 Loans - Circulating Materials (Revised April 15, 1999)
4.2 Loans - Periodicals
4.3 Loans - Reference Materials
4.4 Loans - Non-Circulating Materials
4.5 Loans - Interlibrary Loans/Document Delivery Services

5.1 Controlled Access - General
5.2 Controlled Access - Reserve Materials
5.3 Controlled Access - Special Collections/Archival Materials
5.4 Controlled Access - Sound Recordings, Music Scores/Parts, Reserve Materials, Dialect Tapes
5.5 Controlled Access - Maps and Airphotos
5.6 Controlled Access - Pamphlets
5.7 Controlled Access - Audio Visual Material (Slides, Film Strips, Films, CD-ROMs, Computer Discs)
5.8 Controlled Access - Unprocessed Materials

5.9 Controlled Access - Microform Equipment

6.1 Loan Limits

7.1 Loan Renewals

8.1 Hold Requests
8.2 Requests for Items on Loan - Recalls
8.3 Requests for Items on Loan - Multiple Requests
8.4 Requests for Items Not on Loan - Searches

9.1 Access to Services
9.2 Access to Services - Electronic Reference Services
9.3 Access to Services - Adaptive Technology Services
9.4 Access to Services - Document Delivery Services

9.5 Access to Services - Onsite Electronic Access to Library Resources

10.1 Circulation Fines

Fine Schedules (Revised April 15, 1999)

POLICY 1.1: GENERAL ACCESS

1.1.1 Any person with a serious interest in using the collections or services of the University of Calgary Library may enter any library within the system during its normal hours of opening.

1.1.2 Any person so entering the Library may use any materials shelved or stored in public areas, any equipment or facilities that are designated for patron use except where access restrictions established by the Library or by a vendor exist.

1.1.3 The University Library may restrict access to any areas, collections, equipment, or services when the preservation of materials or the needs of the academic community or the efficient operation of library processes are served by such restrictions. The University Library may control access to materials that are rare, fragile, particularly valuable, ephemeral, heavily used, unprocessed or in unconventional formats.

1.1.4 Law Library carrels are assigned. Non Law students may use either tables, or unoccupied assigned carrels unless required by Law students.

1.1.5 If a library user is seriously delinquent in relations with the University Library, access may be denied and the matter may be referred to appropriate authorities.

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POLICY 2.1: BORROWING PRIVILEGES

2.1.1 The University Library shall make borrowing privileges available to all members of the academic community.

2.1.2 The University Library shall make borrowing privileges available to any person residing in Southern Alberta with a need to use the Library's resources and services. A fee for borrowing privileges may be levied. In cases of conflict the needs of the academic community shall be paramount.

2.1.3 Borrowers are responsible for all transactions recorded in their names/numbers with their University identification cards or community readers borrowing cards.

2.1.4 It is the responsibility of a card holder to report the loss or theft of that card or any changes of address, phone number, or name to any one of the circulation desks in the University Library.

POLICY 2.2: BORROWING PRIVILEGES - ACADEMIC COMMUNITY

2.2.1 The following are eligible for borrowing privileges, without cost, as members of the academic community:

1. Academic Staff (includes sessional, adjunct, practicum and fieldwork supervisors, emeritus)
2. Students registered in credit courses (includes conjoint students, interns, residents, unclassified students)
3. Support Staff
4. Post-Doctoral Fellows
5. Research Associates 

2.2.2 Applicants for borrowing privileges must present a valid University of Calgary identification card or a written introduction from the university department or unit in which the applicant is located.

2.2.3 Before a previously registered patron may be re-registered in the same or another category all overdue items must be returned and all unpaid accounts must be cleared.

POLICY 2.3: BORROWING PRIVILEGES - ACADEMIC VISITORS

2.3.1 Members of the academic community of other institutions may be eligible for borrowing privileges at the University of Calgary Library.

2.3.2 Academic Staff, Graduate Students, Teaching Assistants and Post-Doctoral Students of Western Canadian Universities will be registered upon the presentation of a Reciprocal Loan Program COPPUL (Council of Prairie and Pacific University Libraries) card from the library of their home institution.

2.3.3 Visiting academics, students or staff of other institutions will be registered on the basis of the presentation of appropriate identification from their home institution and one of the following:

1. a letter of introduction and acceptance of responsibility from a University of Calgary Faculty or Department
2. a letter of introduction and acceptance of responsibility from the home institution (e.g. the Library)

2.3.4 Practicum and field work supervisors will be registered for the duration of a field work placement on the basis of the presentation of appropriate identification from place of practice and one of the following:

1. a letter of introduction and acceptance of responsibility from a University of Calgary Faculty or Department
2. a letter of introduction and acceptance of responsibility from the place of practice

2.3.5 Unless there is specific advance agreement to the contrary at the time of registration, academic visitors in the categories above shall be granted the same borrowing privileges as members of the external community.

POLICY 2.4: BORROWING PRIVILEGES - EXTERNAL COMMUNITY

2.4.1 The following are eligible for borrowing privileges:

A. University of Calgary Associated Group (exempt from fee):

1. University of Calgary:

Board of Governors 
Chancellor's Club 
Chaplains 
Continuing Education Certificate Programs 
Credit Union Staff 
Emeritus Staff 
Faculty Associates Program Members 
Faculty/Staff Assistance Program Staff 
Graduate Students Association Staff 
Honorary Degree Recipients 
Library Club 
President's Circle Members 
Retired Staff 
Senate 
Students Registered in Non-Credit Courses 
Students' Union Staff 
The University of Calgary Faculty Association Staff 
Trust Employees 
University Day Care Staff

2. Staff of University of Calgary Institutes/Research Centres:

Arctic Institute of North America 
Calgary Institute for the Humanities 
Centre for Gifted Education 
Institute for Transportation Studies 
Kananaskis Field Station 
Research Centre for Canadian Ethnic Studies

3. Staff of External Institutes/Groups With University Program Involvement:

Canadian Energy Research Institute 
Canadian Institute of Resources Law 
Canadian Music Centre - Prairie Region 
Canadian Research Institute for Law and the Family 
Computer Modelling Group 
Foothills Hospital 
Geological Survey of Canada - Calgary 
Glenbow Museum 
Learning Centre 
Nickle Arts Museum 
Petroleum Recovery Institute 
Shastri Indo-Canadian Institute 
Strategic Studies Program 
Tom Baker Cancer Clinic 
Vocational and Rehabilitation Research Institute 
University Technologies International Inc. 
Western Canadian Universities Marine Biological Society 

4. Academic Institutions in Southern Alberta (Reciprocal borrowing for institutes providing remote electronic access to their library collections by request)

 

Alberta College of Art - Academic Staff, Support Staff and Students 
Banff Centre of Fine Arts - Academic Staff 
Medicine Hat College - Academic Staff 
Mount Royal University - Academic Staff, Support Staff and Students 
Southern Alberta Institute of Technology - Academic Staff, Support Staff and Students

5. Other

Alberta Law Foundation - Staff and Board Members 
College of Physicians and Surgeons of Alberta - Members 
Law Society of Alberta - Members, Students at Law, Designated Representatives 
Practicum and Field Work Supervisors as per 2.3.4 
Supplementary Interlibrary Loan Services - agreement members (one card/company) 
Visiting Academics, Students or Staff as per 2.3.3

B. Southern Alberta Residents

Any person residing in southern Alberta who pays the annual non-refundable borrower privileges fee.

C. University of Calgary Alumni and Senior Citizens

Any alumni from the University of Calgary and any senior citizens (residents of southern Alberta over 65 years of age) who wish to borrow the Library's materials and who pay a reduced annual non-refundable borrower privileges fee.

D. School/Institute Library Programs - Member representatives pay reduced annual non-refundable borrowers privileges fee

Alberta Bible College 
Alternative High School 
Apostolic Christian Training School 
Bishop Carroll High School 
Bishop Grandin High School 
Bowness High School 
Canadian Nazarene College 
Central Memorial Senior High School 
Cochrane High School 
Cremona High School 
Crescent Heights High School 
Dr. E.P. Scarlett High School 
Ernest Manning Senior High School 
Father Lacombe Senior High School 
Foothills Christian College 
Foothills Composite High School 
Forest Lawn Senior High School 
Henry Wise Wood Senior High School 
James Fowler Senior High School 
John G. Diefenbaker Senior High School 
Lord Beaverbrook Senior High School 
Louise Dean School 
Okotoks High School 
Prairie Bible Institute 
Queen Elizabeth Junior and Senior High School 
Rocky Mountain University
Sir John Franklin Junior High School 
Sir Winston Churchill Senior High School 
Southern Baptist Seminary 
Springbank Community High School 
St. Francis High School 
St. Mary's Community High School 
Strathcona-Tweedsmuir School 
Strathmore High School 
Viscount Bennett Centre 
Western Canada Senior High School 
West Island College 
William Aberhart Senior High School

E. Residents of Other Areas

Persons residing outside southern Alberta with permission of the Library circulation supervisory staff and who pay the annual non-refundable borrowers privileges fee.

2.4.2 To establish eligibility, presentation of two items of valid personal identification is required. For registration under exempt arrangements (2.4.1 A), evidence shall be provided of current membership in the organization concerned.

2.4.3 Before a previously registered patron may be re-registered in the same or another category, all overdue items must be returned and all unpaid accounts must be cleared.

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POLICY 2.5: BORROWING PRIVILEGES - SUSPENSION AND TERMINATION

2.5.1 Readers owing $10.00 or more in library charges shall normally not be allowed further borrowing privileges until the charges are cleared in full. (Also refer to 10.1.3)

2.5.2 Readers owing less than $10.00 in library charges from the previous term (Fall, Winter or Spring/Summer) shall normally not be allowed further borrowing privileges until the charges are cleared in full. (Also refer to 10.1.4)

2.5.3 Readers with overdue materials shall normally not be allowed further borrowing privileges until the items have been returned or renewed.

2.5.4 Registrar will deny further registration and transcripts if account is not paid within 30 days of statement date. An administrative fee will be assessed in addition to the amount owing at the time.

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POLICY 3.1: PRIVACY OF RECORDS

3.1.1 Confidentiality of circulation records shall be maintained. No information regarding items on loan or loaned in the past shall be made available to any person or agency other than the borrower, except:

1. with the borrower's permission
2. in response to an order of the Court
3. the Library may refer overdue accounts through the University Financial Services office to a financial collection agency after at least one month's notice is provided to the reader concerned. An administrative fee will be assessed in addition to the amount owing at the time.

3.1.2 In the case of urgently required materials, the Library may contact the borrower, but shall not release the name of the borrower to others.

3.1.3 Circulation records may be accessed online directly by borrowers who provide their library barcode number and a unique Personal Identification Number (PIN). In order to maintain confidentiality of borrower records, borrowers are responsible for ensuring that their PIN is kept confidential. (See 2.1.4)

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POLICY 4.1: LOANS - CIRCULATING MATERIALS

4.1.1 Circulating materials include:

Monographs 
Selected Serials 
Government Publications (Monographs and Selected Materials)

4.1.2 Circulating materials shall normally be charged out for a definite loan period of two weeks.

4.1.3 University of Calgary faculty and graduate students may borrow circulating material on a term loan (three terms per year) with two weeks guaranteed use.

4.1.4 Term loan materials shall be due to be returned/renewed by a specific posted date at the end of the term loan period (Three dates per year - January 15, May 15, and September 15).

4.1.5 A hold may be placed on any item signed out on a two-week definite loan.

4.1.6 Any item signed out on term loan may be recalled at any time. The borrower is guaranteed a two week loan period.

4.1.7 Due dates shall be adjusted for any days the library is closed.

4.1.8 All circulating materials loaned will have a notation of the date on which the book is due to be returned.

4.1.9 Health Sciences Library circulating materials are loaned for either a two week or three day definite loan period.

4.1.10 Microform circulating materials normally circulate for a two week definite loan period.

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POLICY 4.2: LOANS - PERIODICALS

4.2.1 Periodicals are those materials received in regular instalments at a frequency greater than once per year. This policy applies equally to newspapers, to periodicals held in microform and government publications periodicals.

4.2.2 Periodicals may be used in the library only.
Law exception: overnight loan 2 hours before closing and due back within 1 hour of opening.

4.2.3 Under special circumstances items may be circulated:

1. for reproduction of photographic plates
2. during periods of extended library closure
3. when a facsimile is not appropriate for teaching or other presentations
4. other extenuating circumstances

4.2.4 In all cases, circulation shall be at the discretion of the appropriate library manager or designate to whom application should be made.

4.2.5 Newspapers in microform (except Alberta newspapers, the Globe and Mail, Financial Post and New York Times) circulate if over 10 years old. Any foreign language newspaper in microform circulates regardless of age. The maximum of three months of any one newspaper title may be signed out to an individual at one time. Usage pressure during a term may preclude the lending of newspapers.

POLICY 4.3: LOANS - REFERENCE MATERIALS

4.3.1 Materials which are designed by arrangement and treatment to be consulted for definite information or provide access to a variety of other sources may be designated as reference material which may not be borrowed. Normally these will be located in reference areas in the University Library.

4.3.2 Under special circumstances reference materials may be circulated:

1. for reproduction of photographic plates
2. during periods of extended library closure
3. when required for special classroom or other presentations where a facsimile is not appropriate

4.3.3 In all cases, circulation shall be at the discretion of the appropriate library manager or designate to whom application should be made.

POLICY 4.4: LOANS - NON-CIRCULATING MATERIALS

4.4.1 An item in the stacks may be designated non-circulating if its absence from the library will be immediately and seriously detrimental to the needs of patrons.

4.4.2 Reconsideration of the status of non-circulating volumes currently in the stacks will take place as the need arises. Staff will be alerted to the problem when a patron brings the volume to a Circulation Desk and queries its status. Staff may respond to a patron's request to take the volume out by allowing it out for 3 days. Upon its return, the volume will have its status determined by the appropriate liaison librarian/specialist.

POLICY 4.5: LOANS - INTERLIBRARY LOANS/DOCUMENT DELIVERY SERVICES

4.5.1 Any materials that may be borrowed by members of the academic community may normally be available on interlibrary loan with the exception of materials in reserve collections.

4.5.2 Newspapers in microform (except Alberta newspapers, the Globe and Mail, Financial Post and New York Times) may be borrowed if over 10 years old. Any foreign language newspaper in microform may be borrowed regardless of age. The maximum of three months of any one newspaper title may be lent on interlibrary loan at one time. Usage pressures during term may preclude the lending of newspapers on interlibrary loan at library manager discretion.

4.5.3 Subject to application of the law of copyright, photocopies of any non-circulating materials may be made available on interlibrary loan.

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POLICY 5.1: CONTROLLED ACCESS - GENERAL 

5.1.1 Because many materials would be endangered if placed on open access shelves, controlled or supervised access may be required to provide availability of such materials at the same time as assuring their preservation. 

5.1.2 While many such materials shall be designated as non-circulating, the library may decide to provide limited circulation and may utilize loan periods that are less than the regular loan period. The loan periods currently authorized for controlled access materials are: 

1 hour (to be used in the library only) 
2 hour (normally to be used in library only; in Law, materials may leave the library signed out to faculty, students overnight )
3 day 
1 week 
2 week 

5.1.3 These loan periods are minimum guaranteed use periods and may normally be renewed. 

5.1.4 The assignment of specific loan periods to particular items is normally by decision of faculty teaching in related courses or by the library when high demand is identified. 

POLICY 5.2: CONTROLLED ACCESS - RESERVE MATERIALS 
5.2.1 Materials designated as required reading/viewing/listening for registered University of Calgary students shall be assigned shortened definite loan periods. 

5.2.2 Loan periods shall normally be chosen from the pre-authorized list (5.1.2) and assigned at the time faculty request materials for reserve collections or when library staff assign reserve status in response to high user demand. 

5.2.3 Access to course-based reserve materials is normally only available to members of the academic community. 

5.2.4 In certain cases community readers may be permitted access: 
on a course-specific basis for registrants in selected non-credit University of Calgary Continuing Education courses 
during periods of light use when removal from reserve would not create problems 
the Health Sciences Library provides access to reserve materials for foreign medical graduates studying for qualifying examinations 
the Law Library and the Gallagher Library permit community readers to use reserve materials in the Library 

5.2.5 High demand materials other than those designated by course instructors may be assigned definite loan periods shorter than the normal loan period and may be designated for reserve status. Normally both academic and external users will have access to such reserve materials. 

POLICY 5.3: CONTROLLED ACCESS - SPECIAL COLLECTIONS/ARCHIVAL MATERIALS 

5.3.1 Materials may be placed under controlled access for reasons of: 
conservation 
fragility 
rarity or uniqueness 
unusual format 
conditions of deposit 
date of imprint 

5.3.2 Every effort shall be made to provide reasonable access to permit pursuit of the scholarly process. 

5.3.3 A valid University of Calgary identification card may be required to use materials. 

5.3.4 Photocopying shall be permitted only at the discretion of the Special Collections/Archives staff with due consideration for copyright and conditions of deposit. 

5.3.5 Special procedures shall be required of researchers including: 

all materials shall be non-circulating 
all materials shall be used in designated reading areas. All materials shall be kept flat on the table or well supported (reading stands and paper weights will be made available). 
researchers may use only pencils. No ink of any kind may be used with special collections/archival materials. Researchers shall not trace or write on any materials. 
all materials must be returned to a staff member by researcher before leaving the designated special collections/archives reading area. 

POLICY 5.4: CONTROLLED ACCESS - SOUND RECORDINGS, MUSIC SCORES/PARTS, RESERVE MATERIALS, DIALECT TAPES 
5.4.1 The physical nature and fragility of these items requires controlled access to permit preservation. All materials indicated below circulate from the Performing Arts Library, MacKimmie Library, 9 LT. Materials should be returned DIRECTLY to the performing arts service point to avoid loss or damage. 

5.4.2 Sound recordings and reserve materials held at the performing arts service point are available for use in the listening facilities or in the Performing Arts Library on presentation of a valid University of Calgary library card. 
Music scores/parts, dialect tapes and accompanying materials, circulate on presentation of a valid University of Calgary library card. 

5.4.3 The loan period for the use of sound recordings within the listening facilities will usually be for at least a two hour period, renewable. Priority is given to students of the Department of Music at mid and end of term to support course listening requirements. 

5.4.4 Sets of parts which accompany circulating scores are available for loan. Audio-related materials which accompany monographs in the stacks are available for loan. 

5.4.5 At the discretion of the Performing Arts Library staff, sound recordings and non-circulating music scores (Monuments/Series/Collected Editions) may be signed out to faculty and graduate students on a limited/short-term basis to support research/course requirements. 

5.4.6 Dialect tapes and accompanying materials are available on a two week loan basis, renewable. 

POLICY 5.5: CONTROLLED ACCESS - MAPS AND AIRPHOTOS 

5.5.1 The physical format and fragility of such items usually require controlled access and special handling. 

5.5.2 Normally atlases and Canadian topographic series maps may be used in the MacKimmie Map area only. Other materials are normally available to the academic community for two week loan. 

5.5.3 An additional non-refundable borrower's fee will be levied for the external community who wish to borrow materials from the Maps and Airphotos unit. 

5.5.4 Arrangements for reprography are possible on request to staff with due consideration for copyright. 

POLICY 5.6: CONTROLLED ACCESS - PAMPHLETS 

5.6.1 Materials in the Fine Arts reference pamphlet file of exhibition catalogues, clippings, etc. may be requested through staff at the Library Information Centre Reference Desk and may be used in the immediate area only. A valid piece of identification is required to use these materials. 

POLICY 5.7: CONTROLLED ACCESS - AUDIO VISUAL MATERIAL (SLIDES, FILM STRIPS, FILMS, CD-ROMs, COMPUTER DISCS) 

5.7.1 Normally audio-visual materials may be checked out from a service point in the University Library. They are primarily for use in the library only, except where special arrangements are required when there is no appropriate hardware available in the library. 

5.7.2 When audio-visual materials are catalogued as parts of kits with books, these may circulate on the same basis as regular books. 

5.7.3 To assure preservation, it may be necessary to store the audio-visual portions separately. These shall be made available on request from the appropriate library service point. 

5.7.4 The Health Sciences Library circulates Audio-Visual materials on a 2 week basis; renewals are available in person or by proxy. 

5.7.5 The Gallagher Library circulates slide sets. 

5.7.6 The Law Library circulates both audio and video materials. 

POLICY 5.8: CONTROLLED ACCESS - UNPROCESSED MATERIALS 

5.8.1 Materials which have neither been catalogued nor appropriately processed for public use shall not circulate. 

5.8.2 In most cases, an item which is unprocessed but specially required shall be rush processed upon request. 

5.8.3 This service shall normally be available only to members of the academic community. 

POLICY 5.9: CONTROLLED ACCESS - MICROFORM EQUIPMENT 

5.9.1 Portable microfilm and microfiche readers may be signed out from the Microforms Office (LT 307) or the Business Library during normal office hours for a two week definite loan period with renewal possible. 

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POLICY 6.1: LOAN LIMITS 

6.1.1 There shall be no upper limit on the number of items that may be checked out by a borrower at any one time. 

6.1.2 Borrowers of 50 or more items may be informed of titles signed out in their name and encouraged to return those they no longer need. 

6.1.3 A borrower may normally hold a maximum of 5 three day reserve loan items only. 

6.1.4 The Gallagher, Law, Business and Health Sciences Library may lower this maximum of reserve items in keeping with specific collection size and user requirements. 

6.1.5 Normally, a maximum of 5 items (MacKimmie) and 2 items (Branch Libraries) with other controlled access loan periods (i.e. 1 hour, 2 hour, overnight, 1 week) may be held by a borrower at any one time. 

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POLICY 7.1: LOAN RENEWALS 

7.1.1 Any item borrowed on definite or term loan may be renewed for a new definite or term loan period unless subject to a request by another patron or by the library for reserve purposes. Renewals may be made at any time prior to the date due. 

7.1.2 Renewals must be made: 
by the original borrower in person using his/her validated library card; or, 
by proxy with signed written authorization using the patron's library card; or, 
by signed written request citing the specific items to be renewed, along with valid borrower identification information 
electronically by the original borrower using the renewal function of the library catalogue 
7.1.3 Renewals of controlled access loans or regular Health Sciences Library loans may be made at any time, unless subject to a request by another patron. 

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POLICY 8.1: HOLD REQUESTS 

8.1.1 Any currently registered library patron who requires access to materials on definite loan to another patron may place a HOLD REQUEST for the item at the appropriate circulation desk. 

8.1.2 A request for an item on loan may be made by telephone Monday - Friday, 8:30 a.m. to 4:20 p.m. in the MacKimmie Library and Law Library, and during all circulation hours in the other University Library Branches. 

POLICY 8.2: REQUESTS FOR ITEMS ON LOAN - RECALLS 

8.2.1 A hold request for an item on term loan shall be processed as a RECALL. 

8.2.2 The Library shall mail a RECALL notice to the borrower holding the book, that it must be returned at the end of the two week guarantee period (shortened loans), or by the date due stated on the notice. 

8.2.3 The usual fines and penalties shall be applied in cases when the borrower fails to return the recalled item by the date due noted in the notice. 

8.2.4 Requested material will be set aside for five days (MacKimmie); seven days (Branch Libraries) at the circulation desks. 

8.2.5 While being held such materials may be used by other patrons within the Library for short periods. 

8.2.6 Items may be recalled for interlibrary loan/document delivery service requests by local Calgary libraries as part of Supplementary Services Agreement. 

POLICY 8.3: REQUESTS FOR ITEMS ON LOAN - MULTIPLE REQUESTS 

8.3.1 If three or more requests are placed for an item in the MacKimmie Library, the item's loan period shall be changed to 1 hour and the book relocated to the reserve area, normally for the remainder of the current term. In the Gallagher, Law, Health Sciences and Business Library, high demand items are normally placed on 3 day loan. 

POLICY 8.4: REQUESTS FOR ITEMS NOT ON LOAN - SEARCHES 

8.4.1 When a patron cannot find an item on the open shelves and the item is not signed out, the request shall be processed as a SEARCH. 

8.4.2 Staff shall initiate a standard search for the item until such time as it is found or the request is cancelled by the patron or the item is declared lost. 

8.4.3 Materials found shall be held for requesters at the circulation desk as per 8.2.6. 

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POLICY 9.1: ACCESS TO SERVICES 

9.1.1 The University Library may restrict access to services when the needs of the academic community are served by such restrictions or when restrictions are mandated by licensing agreements. 

POLICY 9.2: ACCESS TO SERVICES - ELECTRONIC REFERENCE SERVICES 

9.2.1 The physical format, licensing agreements and fragility of these items require controlled access and special handling. 

9.2.2 Electronic reference services are available for use through the online catalogue and in designated areas of the University Library. Current members of the academic community of the University of Calgary are eligible to use electronic reference services and may be required to provide a valid University of Calgary library card or barcode number and PIN prior to use. 

9.2.3 Current members of the academic community of the University of Calgary are eligible to reserve time on workstations providing access to electronic reference services. This may require the presentation of a valid University of Calgary library card or barcode number/PIN prior to use. 

9.2.4 Access will usually be for a maximum of two hours per week. 

POLICY 9.3: ACCESS TO SERVICES - ADAPTIVE TECHNOLOGY SERVICES 

9.3.1 Adaptive technology equipment and software is available for use in designated areas of the University Library. 

9.3.2 Current members of the academic community of the University of Calgary who are print-handicapped will have first call on this equipment. Other 'special needs' individuals will be accommodated as a second priority. 

POLICY 9.4: ACCESS TO SERVICES - DOCUMENT DELIVERY SERVICES 

9.4.1 Document Delivery Services will obtain materials for University borrowers that are directly related to university activities and that are not owned by the University Library. 

9.4.2 University borrowers include the Academic Community and Academic Visitors (Access Policy 2.2 and 2.3, respectively) and any others holding a validated University of Calgary photo-identification card. Persons who wish to claim university borrower status who do not hold the appropriate identification card should consult with the Operations Manager, Document Delivery Services. 

9.4.3 Members of the Associated Group (Access Policy 2.4.1 A) and persons with Community Reader status will be charged a $10.00 non-refundable fee for each request submitted in MacKimmie Library before their requests will be processed. 

9.4.4 Document Delivery Services reserves the right to limit the processing of requests during busy times to five requests per day. 

POLICY 9.5: ACCESS TO SERVICES - ONSITE ELECTRONIC ACCESS TO LIBRARY RESOURCES 

9.5.1 Access to computing and network facilities at the University of Calgary, which includes electronic access to Library resources, is available to the University Community. In this case, University Community is defined as registered students; full-time, part-time, temporary and casual employees; trust and project employees; individuals formally associated with the University (e.g. Board of Governors, Senate, etc.); academic visitors granted temporary membership status by the University in advance of any use of its facilities. An appropriate identification number will determine entitlement to use computing and network facilities. 

9.5.2 Data and computer owners, whether faculties, departments, research groups, faculty members, students or staff may allow individuals other than members of the University Community to access information or services for which they are responsible, given the following conditions: 
such access does not violate any law, license, contractual agreement, or university policy 
such access does not have a negative impact on the use of resources by members of the University Community 
such access is explicitly granted by the owner of the data or computer 

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POLICY 10.1: CIRCULATION FINES 

10.1.1 Fines for overdue materials shall be levied primarily to act as a deterrent to misuse of circulating materials. Fine levels should take into consideration the deterrent factor as well as the library's cost in recovering overdue items or replacing lost items. 

10.1.2 Every attempt shall be made to provide a fair and reasonable application of fines assessed. 

10.1.3 Readers owing $10.00 or more in library charges shall normally not be allowed further borrowing privileges until the charges are cleared in full. 

10.1.4 Readers owing less that $10.00 in library charges in one term shall not be allowed further borrowing privileges in the following term (Fall, Winter or Spring/Summer) until charges are cleared in full. A record of unpaid fines will be maintained for a two year period. 

10.1.5 Overdue accounts are referred to a financial collection agency through the University's Financial Services office when an account reaches the minimum amount established from time to time. 

10.1.6 The fines and fees schedules shall be considered by the General Faculties Council Library Committee and approved by the General Faculties Council. 

10.1.7 Students with outstanding accounts on file at time of graduation will have marks stopped. (See 2.5.4) 

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FINE SCHEDULES 
The General Faculties Council Library Committee and the General Faculties Council have approved the following fines and penalties schedule to be levied throughout the University Library as appropriate to the loan period and the unit. This schedule became effective 1999.06.01. 

Loan Period Fine Schedule 
1 Hour $1.00 per hour 
2 Hours $1.00 per hour 
Overnight $1.00 per hour 
3 Days $1.00 per day 
3 Days (Law) $1.00 per hour 
1 Week $1.00 per day 
1 Week extended $1.00 per day 
2 Weeks $1.00 per day 
Term Loan $1.00 per day 
Maximum Fine per item (overdue or lost item) $15.00 
Purchase Cost (overdue or lost item)*** as appropriate 
Service Charge (overdue or lost item) $15.00 
Health Sciences Library Audiovisual Material $1.00 per day 

Approved: General Faculties Council Library Committee 1999.03.10 
General Faculties Council 1999.04.15 

*** There is a 1 year time limit on the Library's policy of refunding the purchase cost when an 
overdue or lost item is returned. Service charges are not refunded at any time.