Q. Why does the system say my library record is blocked, when I try to renew online?
Answered By: Mary Grant Last Updated: Aug 10, 2018 Views: 9
There are a few reasons why you might have a block on your account:
Fines or Fees
You may have exceeded your fines limit. The fines limit for all patrons is 50.00. Once this limit is reached, your library account will be blocked from further borrowing, as well as renewing or placing requests online.
To remove a block from your account due to exceeding your fines limit, you can pay your fines online by logging into “My Account” on our library website, by visiting a University of Calgary Library service point, or by phoning 403-220-8895.
Overdue Recalled Item
If you have a book charged out on your account that has been recalled you have 10 days to return that book. After 10 days the booked becomes overdue and your account will will e blocked. To resolve the issue, the recalled item must be returned to a University of Calgary Library.
Overdue Reserve Book
If you have a reserve book or materials with a limited loan period charged out and it is overdue you will have a block on your account. To resolve the issue overdue materials must be returned to a University of Calgary Library.
Your account may not be up to date or may be expired. To find out more about the specific situation, connect with University of Calgary Staff by visiting any Library branch, by using our library chat service or by phoning 403-220-8895.