Last Updated: Feb 18, 2022     Views: 185

Solutions include:

  • Try entering the full record. There are more than one choice for connection usually. Try another.
  • Go direct to the databases from the a-z list, search the title there.
  • In most instances this is fixed by  clearing the cache, cookies, and history for their web browser (Chrome) or using a different web browser. 
  •  'right click' the link and open in private or incognito. 
  • Use the chat icon to get additional help.