Q. Why am I not receiving library email notices (hold pickup notices, due date reminders, ILL requests)?

Library notices are sent by email. To avoid missing important updates, please check your email’s Quarantine or SPAM folder.

Here are some steps you can take:

1. Check your SPAM or Quarantine folder and allow the sender:
   • UCalgary email address:
     • Check Quarantine: Access Quarantine. If the email is in Quarantine, you can "release" it and "allow the sender" to ensure future emails are not quarantined.
   • Other email addresses (Outlook, Gmail, etc.):
     • Outlook: Check Quarantine: Access Quarantine or the Spam/Junk folder to allow future emails into your Inbox.
     • Gmail, etc.: Check the Spam/Junk folder to ensure future emails are delivered to your Inbox.
2. Review your library account activity: View Your Account
   • Loans: View current loans and due dates
   • Requests: Check the status of your hold requests
   • Fines & Fees: See any outstanding fines and fees on your account
3. Contact the library: If you need the notice resent to your email, please reach out to us here: Contact the Library